Process Intelligence
Definition
Process Intelligence is the use of data and AI to discover, analyze, and improve business processes, often through process mining of system event logs.
Why it matters
The business case for Process Intelligence.
Process intelligence reveals how your business actually runs versus how the process documents claim it runs. The gap is where most automation opportunities live.
Related terms in Operational Intelligence
Operational Intelligence
Operational Intelligence is the practice of embedding AI directly into business operations to drive measurable, repeatable outcomes. It is the real-time loop between data, decision, and action.
Business Intelligence (BI)
Business Intelligence is the retrospective analysis of historical data to understand what happened in a business and why. BI produces reports and dashboards.
Real-Time Decision Making
Real-Time Decision Making is the ability to evaluate data and execute decisions within the operational window where those decisions matter, typically seconds to minutes.
Workflow Automation
Workflow Automation is the use of technology to execute defined business processes with minimal human intervention. AI workflow automation extends this to decision-heavy workflows that previously required human judgment.
Operational Metrics
Operational Metrics measure how well a business runs day-to-day. The four core operational metrics are cost per transaction, throughput, error rate, and time to decision.